Shipping policy

Processing Time Orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays).

UK Shipping We ship via Royal Mail, DPD UK, and Yodel. Shipping rates are calculated at checkout. Estimated delivery: 3–6 days after dispatch.

🎉 Free shipping on all UK orders over £45!

EU Shipping We ship to selected EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden) via Royal Mail and DPD UK. Shipping rates are calculated at checkout.

Please note: Orders are shipped from the UK. Local customs duties and import taxes are not included at checkout and must be paid by the recipient upon delivery.

Returns & Refunds For information about returns, refunds, and our return window, please see our Return & Refund Policy.

Order Tracking All orders include tracking. You'll receive a dispatch confirmation email with your tracking number once your order has been dispatched.

Questions? Contact us at contact@nanapop.co.uk — we're happy to help!